Privacy Policy

1. Information We Collect

At HostRadical, we collect information to provide better services to our customers. We collect information in the following ways:

• Personal Information: Name, email address, phone number, billing address, and payment information when you create an account or purchase services.
• Technical Information: IP addresses, browser type, operating system, referring URLs, and usage data to improve our services.
• Service Data: Information about your hosting accounts, domains, and service usage patterns.

2. How We Use Your Information

We use the information we collect for the following purposes:

• Provide, maintain, and improve our hosting services
• Process payments and manage your account
• Communicate with you about your services and provide customer support
• Send important notices about your account or services
• Prevent fraud and ensure the security of our services
• Comply with legal obligations

3. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• With your explicit consent
• To comply with legal requirements or law enforcement requests
• With trusted service providers who assist in operating our business
• In connection with a merger, acquisition, or sale of assets

4. Data Security

We implement industry-standard security measures to protect your personal information:

• SSL encryption for all data transmission
• Secure data centers with 24/7 monitoring
• Regular security audits and vulnerability assessments
• Access controls and employee training on data protection
• ISO 27001 and SOC 2 Type II compliance

5. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Specifically:

• Account information is retained while your account is active
• Billing records are kept for 7 years for tax and legal purposes
• Technical logs are typically retained for 12 months
• Backup data may be retained for up to 90 days

6. Your Rights

You have the following rights regarding your personal information:

• Access: Request a copy of your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information
• Portability: Request transfer of your data to another service
• Objection: Object to processing of your personal information

7. Cookies and Tracking

We use cookies and similar technologies to improve your experience on our website. These include:

• Essential cookies for website functionality
• Analytics cookies to understand website usage
• Performance cookies to optimize loading times
• Preference cookies to remember your settings

You can control cookie preferences through your browser settings.

8. International Data Transfers

HostRadical operates globally with data centers in multiple countries. We ensure that international data transfers comply with applicable data protection laws through:

• Standard contractual clauses approved by regulatory authorities
• Adequacy decisions where applicable
• Robust security measures regardless of location

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

• Posting the updated policy on our website
• Sending email notification to registered users
• Displaying a notice in your account dashboard

10. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

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This Privacy Policy is effective as of December 15, 2024, and applies to all users of HostRadical services. By using our services, you acknowledge that you have read and understood this policy.